Privacy Policy

This Privacy Policy explains how Fine Stitch processes personal data in connection with tailoring appointments, garment remodelling, upcycling projects, and related website use. It applies to visitors, customers, and people who contact us about a project or booking.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Personal Data We Collect

We may process contact details, appointment information, project notes, garment assessment details, fitting preferences, communication records, payment status, and limited technical data such as device or browser information. Where a redesign or alteration is discussed, we may also record measurements, fabric condition, construction notes, and scope approvals needed to carry out the work.

The categories collected depend on inquiry, booking, fitting, and collection activity.

02 · Sources

How We Collect Data

We collect data from project inquiries, booking requests, fitting appointments, written instructions, messages, and collection or approval discussions. We may also receive information generated through website use, such as form submissions and basic technical logs, and from payment or banking records where a transaction is made.

Most information is provided directly by the customer during the service process.

03 · Cookies

Types of Cookies Used

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and the time needed for them to remain active.

Cookie use is limited to standard operational and analytical purposes.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, site settings. Blocking some cookies may affect booking forms, preference storage, or other functions needed to use the website properly.

Browser settings can usually be used to limit or remove cookies.

How We Use Data

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotes, record design approval, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, and improve the reliability of our website and internal operations. We may also use data to communicate about scheduling, scope changes, or practical limitations affecting the requested work.

Processing is limited to the service relationship and related obligations.

Service Providers and Partners

We may share data with service providers that support website hosting, communications, payment processing, record management, or similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational recipients are limited to those needed to run the service.

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, establish or defend legal claims, or protect our rights and property. We may also disclose information where necessary to complete a transaction or to document work performed.

Disclosure may be required for compliance, dispute handling, or recordkeeping.

Your Rights

You may have the right to request access to your data, correction of inaccurate information, deletion in limited circumstances, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies, and you may withdraw consent where processing relies on consent.

Available rights depend on the nature of the request and applicable law.

How to Make a Request

To make a rights request, use the contact details in this policy and describe the information or action you are seeking. We may ask for additional details to verify the request and to protect the privacy of others. If a request cannot be fully granted, we will explain the reason where required.

Requests are reviewed before action is taken to confirm identity and scope.

Data Retention

Project records, contact details, and fitting notes are retained for the period needed to manage the service, handle follow-up questions, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where that is appropriate.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Changes

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication if appropriate.

We may revise this policy when our practices, services, or legal obligations change.